Shipping and delivery policy:-

At Kesriya Jewellers, we value your time and trust. We are committed to delivering our pure silver jewellery safely, securely, and in pristine condition right to your doorstep.

Trusted Logistics Partners: To ensure safe transit across India, we partner with reliable courier services including Delhivery, DTDC, India Post (Speed Post), and Shiprocket. We cover almost all serviceable pin codes nationwide.

Order Processing & Dispatch:

Standard ready-to-ship orders are dispatched within 2 to 4 working days after payment confirmation.

Estimated delivery usually takes 5 to 8 business days, depending on the delivery pin code and courier network norms.

Tracking & Confirmation: Once your order is dispatched, tracking details (AWB number and courier link) will be shared directly via email, SMS, or WhatsApp.

Third-Party Transit Liability: While we ensure timely handover to courier partners with tamper-proof packaging, Kesriya Jewellers is not liable for unexpected delays caused by transit logistics, weather disruptions, or local postal constraints. However, our support team will actively assist you in tracking and resolving transit issues.

Shipping Address Accuracy: Orders are shipped strictly to the delivery address provided at checkout. Please ensure your complete address and contact details are accurate to avoid delivery delays.

Customized & Made-to-Order Jewellery

Dispatch Timeline: Handcrafted or customized pieces require specialized artisan craftsmanship and typically take 7 to 12 working days for manufacturing and dispatch.

Return & Exchange Policy: Customized jewellery cannot be returned, cancelled, or exchanged once processed, except in the rare case of a verified manufacturing defect.

Customization Charges: Customization and engraving costs are fixed and not eligible for promotional discounts.

Customer Support & Assistance

Agar shipping ya delivery se judi koi bhi query ho, toh humse sampark karein:

Email:  kesriyajewellers@gmail.com

Phone / WhatApp: +91 9001027800

Support Hours: 24/7